CMGT 556 Week 5 Individual Assignment Managing Customer-Driven Process Improvement

CMGT 556 Week 5 Individual Assignment Managing Customer-Driven Process Improvement

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Assignment Preparation
Activities include completing the Skillsoft courses, independent student reading, and research.
Complete the following Skillsoft courses:
Customer-Driven Process Improvement: Basic Framework
Customer-Driven Process Improvement: Identifying Customer Needs
Customer-Driven Process Improvement: From Customer Needs to Process Requirements
Customer-Driven Process Improvement: Mapping and Measuring Processes
Customer-Driven Process Improvement: Analyzing Process Problems
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions
Customer-Driven Process Improvement: Implementing and Maintaining Improvements
Assignment
Write a 2- to 3-page paper or develop a Microsoft® PowerPoint® presentation to use that information to present how the various aspects of customer-driven business involves and affects SCM, CRM, and ERP systems.